Account Manager Job Description

Description

  • Full-time or Part-time Subcontractor moving to W2 at a later date

  • Position is regular day hours, but will need some phone/email availability during off hours (minimal)

  • Compensation varies based on experience

  • Purpose of role:  As Account Executive, you are responsible for our client’s success and retention.

Responsibilities

  • Customer Service

    • Help us to always WOW the client

    • Drive our company to exceed client expectations

    • Keep a close pulse on how client is feeling.

    • Understanding organizational structure of client, key decision makers

    • Be closely attuned to each client and who needs to know what and when.

  • Project Management

    • Ensure we deliver our products/services AHEAD of schedule and UNDER budget

    • Track project details in project management software

    • Capture new projects and communicate specifications to internal team

    • Work closely together with our Product Manager to ensure that we understand the client’s needs and are delivering on time

    • Keep all stakeholders regularly updated on all deliverables

  • Grow Accounts

    • Increase our client revenue and our revenue

    • Identify ways to maximize client success

    • Regularly work with Product team to identify additional products/services that could benefit client and other clients

  • Onboarding

    • Assist in the transition from sales to client implementation

  • Innovate/Educate

    • Feedback important data to Product teams to improve our products/services

    • Read books/listen to podcasts of people working outside the box and help educate company and clients on best practices.

  • Reporting

    • Help Monetyze deliver the most effective reports to our clients & internal teams

    • Work with Product team to consistently improve reports and make reporting more efficient

  • Legal

    • Assist Business Development with deal memo creation

    • Help with contract writing

    • Translate contract requirements to project plans and ensure company is always aware of what we’ve committed to

  • Finance

    • Create and manage client invoices, ensuring clients pay on time

    • Develop & maintain regular reports to leadership team

Requirements

  • Personable, fun to work with

  • Empathetic

  • Thrives in a fast-paced, constantly changing work environment

  • Self-starter

  • Well Organized

  • Schedule-minded

  • Proactive

  • Quick Responder

  • Good at anticipating issues

  • Clear communicator (in person, on phone, and via email) with all stakeholders (internally and externally)

  • Problem Solver

  • Fast Learner

  • Continuous Improvement

  • Team player who can also work well alone

  • Technical Knowledge/Experience

    • Necessary:

      • Customer service

      • Database/Docs/Spreadsheet Management

      • Team communication (heavy email, phone, text)

      • Team scheduling

    • Not Necessary but a plus:  

      • Agency or high-level services experience

      • Sales or business development

      • CRM software and pipeline management